Tech Support

For you as our customer we want to be your partner throughout the lifecycle of your Utimaco system, not just your vendor.

Our support staff is experienced and knowledgeable with proven track record for performance. They are available to you during office hours or 24x7 depending on your service level agreement. Utimaco offers four different support subscriptions: Bronze, Silver, Gold, and Platinum.

High touch and focus on customer satisfaction are our credo.

Technical training is key for smooth system maintenance and fast error resolution.
Please find here our next training dates!

Our support service for LIMS and DRS is available to customers and qualified service partners:

Registered customers and partners - Please Note:
Please select the support email address according to your service contract.
If you are not sure, contact your Technical Project manager or Key Account at Utimaco TS.

Utimaco TS GmbH:
Phone +49 241 1696-111

Ticket System & Download Server
For our registered customers and partners a ticket-system and download-server is available! For your inquiry, please have the software version number ready.